Refund and Return Policy

At Shivaangi, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, the item must be unused, unworn, and in the same condition as received, with original packaging and tags intact.
• Certain items, such as personalized products, sale items, and perishable goods, are non-returnable.
• To initiate a return, please contact our support team at info@shivaangi.com with your order details.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original payment method within 5 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us within 30 days of receiving your item.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or contact your payment provider.
• If you still need assistance, email us at info@shivaangi.com.

Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

Need help? Contact Us

If you have any questions about our refund and return policy, please contact us at info@shivaangi.com.